The Alpine Club of Canada

Registration Procedure and Cancellation Policy

Registration & Payments

Your contacts at the ACC for Adventures registrations are:

  • Mountain Adventures Coordinator (email, phone: (403) 678-3200 ext. 213)
  • Morgan Sturgess, Programs Manager(email, phone: (403) 678-3200 ext. 212) 

Give us a call if you are looking for more information on any of our camps and courses or have issues registering online. 

Please make sure you have read and agreed to the ACC’s Cancellation Policy as once your registration is confirmed you are bound to the terms of this policy. Please also ensure you have read and agreed to the ACC Waiver of Liability in English or French. We will require a signed copy of this to be completed on the first day of the camp with the guide if not already signed as part of your membership.  

For all programs 5 days or longer: 

*for GMC specific policies see below

  • Full payment of the camp fee is due at the time of registration. 50% of the camp fee is non-refundable unless the ACC cancels the program (see below). Up to 50% of payment may be refunded as per the cancellation policy below    

For all programs less than 5 days: 

  • Full payment is required at the time of registration and is 100% non-refundable unless the ACC cancels the program (see below).

GMC Registration Policy

  • A 50% non-refundable registration fee is due at time of registration. The remaining GMC balance will be charged automatically 60 days prior to the start date and is non-refundable once processed. The balance due date will be listed on the participant registration confirmation email. For registrations that are within 60 days of the GMC start date, full payment is required at the time of registration and the full payment is non-refundable. 

Fairy Meadow 2025 Registration Policy

  • At time of registration, you will be charged a $500. On September 16th, 50% of your remaining balance will be due. 60 days before your trip you will be charged the remaining balance of your registration. All processed payments are non-refundable.  The balance due dates will be clearly listed in your confirmation email.

Cancellations and Refund Policy 

For all program 5 days or longer: 

*for GMC specific policies see below

  • If we receive a cancellation request, more than 60 days in advance of the program start date, the registrant shall receive 50% refund of the full payment less a 2.4% transaction fee. If this request is made at 60 days or less before the program start date, no refund will be provided. 

 For all program less than 5 days: 

  • There are no refunds, full payment is due at the time of registration.

GMC Cancelation Policy: 

  • If we receive a cancellation request more than 60 days before your GMC start date, the automatic billing for the remaining 50% of the camp fee will not be charged. There will be no refund provided for the initial deposit.  If this request is made within 60 days of the GMC start date, no refund will be provided for any payments received.  

For all programs: 

  • In very rare circumstances, the ACC may cancel an entire program, in which case, a future program credit or full payment refund may be offered, wholly at the discretion of The Alpine Club of Canada. 
  • Note that in the event of cancellation, the ACC is not responsible for any ancillary expenses incurred by a participant. 
  • Should a participant need to cancel their registration and has purchased cancellation insurance, please refer to the insurance policy conditions. If a participant has not purchased cancellation insurance, please refer to the cancellation/refund policy stated above. 
  • Note that the ACC may accept a replacement participant for the program provided the replacement participant meets the program requirements. 

Fairy Meadow 2025 Cancellation Policy

  • If we receive a cancellation request, we will cancel all remaining unpaid installments. All processed payments are non-refundable, no refunds will be provided.

Do I need to pay the full program fees up front to hold a camp spot? 
Your program spot is only confirmed once you have paid the registration fee. If you are registering for a program that is 5 days or less in length, you will be charged the full non-refundable program fee at time of booking. If you are registering for a program that is 5 days or longer in length, registration will be confirmed upon receipt of full payment. Refunds are subject to our cancellation policy above. 

Can I get a refund if I cancel? 
We highly recommend cancellation insurance for any program offered by The Alpine Club of Canada.  See the Cancellations/Refund policy listed above. 

Can someone take my spot if I cancel? 
Yes, we may consider transferring your registration to another individual, provided they meet the requirements of the program. Once we get your replacement registered you and the replacement participant will be responsible for reconciliation of camp fees.  

What if the ACC cancels or changes the itinerary of the program? 
Occasionally we encounter unforeseen circumstances beyond our control e.g. road closures, guide injury/illness, low registration, hut closures etc. Under these unforeseen circumstances, if we provide a suitable alternative itinerary which does not change the basic nature of the program, a refund will not be offered. If the basic nature of the program is changed, we will be in touch with registrants to offer the option of continuing with the program, or have the program fees refunded. 

For all other cancellations, please see the Cancellation/Refund policy above. 

Can I move my registration to the same program on a different date? 
Changing dates on a program will be treated as though you are cancelling your spot. At the discretion of the office, we may be able to transfer your registration.  

What if the program staff feel I am not suitably experienced or qualified for the program I have registered for? 
In these rare circumstances, we will do our best to find a suitable alternative program for you (if the new program costs more you will be required to pay the difference. If the new program costs less, the ACC will refund you the difference). If a suitable alternative cannot be arranged, the ACC will refund the program fee, less a $100 administration fee. 
If you have any doubts please contact the office before registering. 

How do I register someone else? 
They will have to log into their account and register themselves. If you have any issues, please contact the office.  

What if a program starts late or finishes early? 
In these situations, we will refund participants any costs we are able to recoup e.g. hut bookings, food etc. If the first day of a program involves a helicopter or airplane flight delayed by weather, the participants will be responsible for paying for accommodation and food requirements during the delay. If a program is delayed at the end by weather, the ACC will provide additional guide days, food or accommodation at no additional cost to participants. 

Why is my payment non-refundable? 
As soon as you register for a program we start the process of getting the camp organized for you. This can look like hiring a second guide to keep our ratios low, organizing food, booking accommodation, reviewing registrations and other admin work. We also promise guides work once we reach a certain number of registrations. If you cancel, often we cannot recuperate any of the costs. On the office side, the camp work doesn’t start when you attend the first day, the work and excitement starts as soon as you register