Service Team Member, Winter 2022 – ACC's Shadow Lake Lodge

Location: Shadow Lake Lodge, Banff National Park
Salary: Commensurate with experience


Must love the outdoors and working in a remote location! We are looking for reliable individuals with guest service skills who will assist with various duties during our upcoming winter season at Shadow Lake Lodge. You will be on a team with other like-minded individuals to provide assistance with food service, food prep, housekeeping and delivering excellent customer service. You will be an important piece of the overall operations at the lodge and will continue to provide the exemplary service levels that have come to be expected by returning and first-time guests. This is a seasonal job opportunity.

The SLL winter season runs from late January to late-March, over weekends (Fridays through Sundays). Daily rate of pay is based on an 11-hour day, worked as a split shift.


The Alpine Club of Canada promotes alpine experiences, knowledge and culture; responsible access; and excellence in mountain skills and leadership. We bring together, and give voice to, Canada’s mountaineering community.

Shadow Lake Lodge is the ACC’s only full-serviced backcountry accommodation. Shadow Lake Lodge, located in the backcountry of Banff National Park, is an excellent base for cross country skiing, snowshoeing and winter exploration. Comfortable lodging in private cabins and hearty, healthy, gourmet meals, along with the hospitality of the ACC create a memorable experience for each and every guest.


The Service Team member will be responsible for the following
  • Providing information about the lodge, the services, and activities available in the area
  • Cleaning, stocking and maintaining lounge spaces, lodge cabins & washrooms
  • Helping prep, serving, and hosting meals/beverages for guests
  • Assisting management in preparing bills, and reviewing accounts with guests
  • Other duties as assigned by management
Key Relationships
  • Reports directly to the Lodge Manager
  • Works closely with service team and chef to ensure smooth, quality service for guests
The ideal candidate must
  • Be outgoing and friendly
  • Possess excellent interpersonal teamwork skills
  • Be able to work without access to the internet for the duration of your shift at the lodge
  • Be proactive with the ability to think and work independently
  • Have background in lodge hospitality, fine dining and/or adventure tourism (preferred)
  • Have outstanding communication skills – be able to collect and act on feedback in an effective and timely manner

This job is in a remote area of Banff National Park. Accommodation is provided on shift, as well as lodging at our Canmore ACC Hostel (subject to availability) off shift. Employees are required to find their own way to and from the lodge for work shifts (cross country skiing/ snowshoeing).

The position is open immediately. Suitable candidates should submit a cover letter and resume to:

Lauren Quarles
Email: [email protected]

We thank all applicants, however, only those selected for an interview will be contacted.