Registration Procedure and Cancellation Policy

Registration Procedure

Your contact at the ACC for the following steps is Tara McConnery, Mountain Adventures Coordinator. Tara can be contacted by email or by phone at 403 678 3200 ext. 213.

If you are interested in more information and/or registering for an ACC mountain adventure, please do the following:

  1. Go to the relevant Adventure page on the ACC website. If you have further questions or wonder if is the right trip for you, please contact the Mountain Adventures Coordinator.
  2. Read the Cancellation Policy below and the Participant Policy in full. When you register for a camp, we will assume you have read, understood and agreed with these policies.
  3. Read the ACC Waiver of Liability in English or French. When you attend the camp, you will need to sign the waiver, indicating that you have read and understood the terms and conditions in the waiver.
  4. If you wish to continue with your registration, click the "Register Now" button on the relevant camp webpage and follow the instructions. If you cannot submit electronic forms, please contact the Mountain Adventures Coordinator.
  5. We will automatically process camp deposits upon registration (see below) and you will be emailed a receipt along with further information.
We strongly recommend purchasing cancellation insurance for all camps and courses.

Payments: Deposits

  • For camps with a value of $995 or less, you are required to pay the full price of the camp upon registration.
  • For camps with a value of over $995, you can choose: i. to pay in full upon registration or ii. to pay a $500 deposit upon registration be invoiced for the remaining balance 8 weeks prior to the camp start date. Deposits for international camps and lodge-based ski camps may be significantly higher.
  • In the event that your application is turned down for any reason, all payments made will be refunded. In the event of participant cancellation, deposit payments are non-refundable. 

Payments: Balance of Fees

  • Any remaining balance of your camp fee is due no later than eight weeks prior to the camp start date when you will receive an email notification advising that your remaining balance is invoiced and payable. 
  • Payment of your camp fee balance can be made by logging into your website profile and going to the invoices section. If you have any problems, you can also contact Tara to complete your payment. 
  • If camp fee balances remain unpaid beyond six weeks prior to the camp start date, the ACC reserves the right to cancel your registration without refund of your deposit. 
  • Camp balances (amounts over and above the camp deposit) are refundable up until eight weeks prior to the camp start date. After this date, accommodation, guides, camp staff etc. will have been booked assuming your participation, and we are unable to refund payments if you decide to cancel.

Cancellation Policy

A substantial amount of work goes into registering participants and preparing camps and courses. Cancellations incur various costs to the Club. In the best case scenario this could just be staff time spent screening and processing a registration (including guide approval) or incurring processing fees for credit card refunds. In the worse case, a late cancellation may make an entire camp uneconomical and incur financial and reputational costs to the Club as we are forced to cancel on guides, caterers, accommodation and other participants. 

Camp deposits are non-refundable and camp balances are non-refundable after 8 weeks prior to the camp start date. This policy still applies in circumstances such as injury, work schedule changes, family illness etc. so please ensure you are able to commit to attending before confirming your registration and consider purchasing cancellation insurance for all camps and courses.

If you are able to find a suitable replacement for your registration, we are allow that person to take your spot without any additional fee,

Cancellation or Changes to a Camp by the ACC

Occasionally, we are forced to cancel a camp due to circumstances out of our control e.g. road closure, avalanche conditions etc. All of the money you paid to the ACC will be refunded. Please note that in the event of cancellation, the ACC is not responsible for any expenses incurred by a participant in preparation for the trip, including but not limited to airline tickets, visa fees, medical expenses and equipment purchases.

If a camp is cancelled due to low registration numbers, you will be given the option to attend a different camp (assuming you are approved by the Camp Guide and/or Manager). If the replacement camp costs less than the original, you will be refunded the difference. If the replacement camp costs more than the original, you will be required to pay the difference.

The Alpine Club of Canada may be forced to alter the details, logistics or other aspects of any ACC camp for any reason, including (but not restricted to) guides and/or other camp staff availability, weather conditions and safety concerns. In these situations we will do everything we can to ensure the basic nature and essence of the camp is unchanged, and therefore refunds will not typically be granted. However, in the situation where a camp is forced to finish early, we will reimburse participants for any costs we are able to recoup e.g. for hut bookings, guiding days, food etc. 

If the first day of a camp involves a helicopter or airplane flight, and the flight is delayed by weather, the participants will be responsible for paying for accommodation and food requirements while waiting for the flight. If a camp is delayed at the end by weather, participants will not be charged for additional guide days, food or accommodation.

For all camps, we recommend that you contact us before booking/paying for your flight to ensure the likelihood that the camp is going to run. Please be aware that when booking flights to the area you do so at your own risk, but feel free to contact us at any time to review camp status.